The ITIL Benefits Whom?
Everyone Doing IT Projects!

Before we get into the top ITIL benefits, let's review the overall purpose of the ITIL (acronym for Information Technology Infrastructure Library).

The multi-faceted goal of the ITIL is to:

• Provide the best practices for IT service management.
• Identify key management processes in IT organizations.
• Align IT services with business requirements.

When used correctly, the ITIL helps to:

• Establish a definable, documented framework for IT best practices across your IT organization and any service providers you engage.
• Reduce IT organizational costs and justifies the costs of IT quality.
• Improve your IT services by using its best practices will reduce "unplanned unscheduled work".
• Improve customer service (internal and external) by having a more professional approach to "service delivery."
• Solve the issue of IT managers struggling with a lack of structure and operating in a reactive mode which lacks processes and procedures.
• Provide guidance through a number of standards, that when followed will improve productivity.
• Improve the use of skills and expertise within your organization and reduce poor change management practices.
• Improve the delivery of third-party services thru its specifications.
• Clearly identify the roles and responsibilities for IT Service Management.
• Set up the ability for IT to measure and improve its performance.
• Improve user productivity.
• Make IT a "service" that supports the business priorities for both users and customers.
• Improve the information flow between IT and the business departments.
• Improve the relationship of IT to the business; it "builds trust."

Are There Costs Involved?

Yes, because these improvements do not take place overnight. There is little short-term payback. Instead, ITIL benefits accrue over the long term. It takes time to educate, train, adjust and follow these practices.

Imposing change on an organization can be disruptive.

If you're looking to IT project outsourcing for any part of your IT infrastructure, it is vitally important that your third-party provider and their staff be ITIL certified.

The advantage of outsourcing to an ITIL-certified provider is that you'll reap the ITIL benefits earlier than if you attempted to educate, train your own staff or hire this expertise as part of your full time staff.

It's also important to point out that even with outsourcing, you'll still need some training for your IT staff because they'll be communicating with the outsourcer, so it's important for them to follow the same set of rules.

Is ITIL certification necessary? The short answer is YES. Learn more at our ITIL Certification page.

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