ITIL Certification: What
It Means And Who Benefits

Making this happen means getting ITIL-certified. There are three levels of certification:

1. Foundation Certificate Enables people to understand the terminology used within ITIL as it focuses on the knowledge required for ITIL Services Support and Service Delivery. It is a pre-requisite for the next 2 certificates.
2. Practitioner's Certificate Focuses on these specific disciplines (Release & Control, Support & Restore, Agree & Define) required for ITIL Services and Support and Service Delivery, with emphasis on customer and IT organization communications.
3. Manager's Certificate - specifically aimed at experienced professionals who will be directly involved in the planning, management and operation of service management functions.

ITIL Certification Is For Whom?

• All information technology service providers (so it becomes one of the criteria you would use to hire an IT outsourcing company).
• Your own IT Directors and managers as well as the management personnel within the service provider you are looking to hire.
• Your own business managers, business analysts and consultants you may hire.
• Any organization that will be hiring IT service providers.

Why Get ITIL Certification?

• It informs hiring managers the employee has a given level of ability of ITIL.
• You get a systematic and professional approach to IT service management.
• Individuals gain qualifications that are accepted and recognized worldwide.
• Taking the courses at an accredited learning center means you have truly learned the ITIL best practices.
• When communicating with people across organizations you will be talking the same language and adhering to the same set of rules.

Does My Organization Need ITIL?

• You can rely on tried and true processes and best practices.
• No need to re-invent the wheel, because you have access to proven documents, checklists and templates for managing your work.
• It will enable you to better measure IT services performance.
• You will easily separate technical and administrative tasks and assign the correct resources.
• Help to lower overall operating costs.
• Especially important if you are planning on IT project outsourcing.

Where To Go From Here?

The best place to go is the ITIL certification website www.itilcertification.net as it will explain the process, the books, the exams, identify accredited centers, and all that is required including the qualifications necessary to become certified.

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